Frequently Asked Questions

 

2021年新加坡华语电影节将以什么形式举办?
How is SCFF 2021 going to take place?

2021年新加坡华语电影节将采取双轨(影院和线上)方式进行。我们将与丰合电影院线、嘉华院线及奥登剧场合作,在这些影院放映参展作品。同时透过邵氏线上平台KinoLounge放映多部电影,此平台的数码版权管理(DRM)严格,并根据美国电影协会的安全标准营运。

SCFF 2021 will be a mixed format of in-cinema and virtual events. We will be working with Filmgarde, Golden Village, and Oldham Theatre for in-cinema screenings. For online screenings, we will be working with Shaw Organisation via their online platform KinoLounge, which offers studio-grade DRM and operates according to the Motion Picture Association of America’s security standards.

 

票务 GENERAL TICKETING

 

购票方式
What is the procedure to purchase tickets?

电影节将于2021416日(星期五),新加坡时间中午十二点开始售票。电影节网站(www.scff.sg)将提供每一部影片的简介和预告片,以及连接至各售票平台的线上观看影院观看购票按钮。丰合或嘉华的场次,你也可亲临电影院售票处购票。奥登剧场的场次仅可通过Peatix网站购票。

Tickets will go on sale on Friday, 16 April 2021, starting at noon (1200hrs SGT). On the SCFF 2021 website (www.scff.sg), each film has a dedicated page on which you will find a description of the film, and a trailer. You will also find a button labelled “Watch Online” or “Watch in Cinema”, which will redirect you to the respective ticketing platforms. For in-cinema films at Filmgarde or Golden Village, you may also purchase physical tickets at the respective box office. Titles at Oldham Theatre can only be purchased online via Peatix.

 

票价和套票
What are the ticket prices and bundles?

长片及短片展的票价为线上放映平台11.50新元、电影院13.50新元。邵氏线上平台和奥登剧场也有出售套票。新加坡电影协会会员;新跃社科大学教职员、学生、校友;以及亚洲电影资料馆(AFA)之友均可享有优惠价。请浏览电影节网站查阅详情

线上举行的电影节座谈会一律免费,报名详情将稍后公布。

Ticket prices of feature films and shorts programmes for the General Public are S$11.50 for online, and S$13.50 for in-cinema. Discount Bundles are available at KinoLounge and Oldham Theatre. SFS Fam and Friend Members, SUSS Members, and Friends of AFA get to enjoy discounted prices. Please refer to the SCFF 2021 website for details.

Panel Talks will be available for free online. Information on registration to attend the events will follow shortly.

 

为什么我无法购买单张票?
Why does the system allow me to only purchase tickets in pairs, when I need just one?

所有在电影院的场次,电影票都是成对出售(买两张),这是为了尽可能令每个影厅能同时让更多人观影。若想要买单张戏票,可直接联系相关电影院寻求协助。感谢大家谅解,并支持本地戏院。

Due to differences in individual hall layout as well as to comply with existing Safe Distancing Measures, please kindly note that tickets to SCFF’s in-cinema screenings will be sold in pairs to allow as many film lovers as possible to watch our films. Limited single tickets are available for selected sessions at the box office, subject to availability.  We seek your kind understanding on this and thank you for helping keep everyone safe while supporting local cinemas and the movie industry.

 

线上观影 ONLINE SCREENINGS

 

线上放映的影片是否无限量售票?
Will there be an unlimited number of tickets available for each film screened online?

线上影片的售票限量将与电影院容纳量相若。

No, ticket numbers for online screenings will be limited to capacities comparable to that of physical cinema spaces.

 

是否在世界各地都可以观赏到电影节的影片?
Will I be able to watch from anywhere in the world?

所有影片仅限于新加坡本国内观赏。若在世界各地都观看得到,这或会对相关影片日后的发行及参展机会造成负面影响。

All films will be geo-blocked to Singapore audiences and only accessible from within the country. Unfortunately, we can’t make new films available across the world without potentially hurting their future distribution and exhibition options, which is a key concern to us.

 

新加坡以外的媒体能否观看到线上影片?
Will media press from outside of Singapore be granted access to the online films?

不能够。若在世界各地都观看得到,这或会对相关影片日后的发行及参展机会造成负面影响。

Unfortunately, no. Again, we can’t make new films available across the world without potentially hurting their future distribution and exhibition options, which is a key concern to us.

 

新加坡境外的影视业人士能否观看到线上影片?电影节放映的海外影片的演员和剧组人员观看得到吗?
Will industry members from outside of Singapore be granted access to the online films? How about the cast and crew of selected overseas films?

都不能够。所有线上影片仅限于新加坡本国内观看。

Unfortunately, no. All online films will be geo-blocked to Singapore audiences and only accessible from within the country.

 

哪些浏览器适合播放和观看线上影片?
What are the supported browsers for KinoLounge?

苹果操作系统MAC OS 10.12或更新的版本:Safari浏览器。

微软视窗Windows 78.110Google ChromeMicrosoft EdgeBrave三种浏览器皆宜。

请确保你的浏览器已更新至最新版本,并把拦截 shaw.sg 网域的广告拦截功能关闭。

MAC OS 10.12 or later: Only Safari browser is supported for the best experience. Google Chrome and Firefox are not supported on the Mac.

Windows 7, 8.1, 10: Google Chrome, Microsoft Edge, and Brave are the only supported browsers for the best viewing experience.

Please ensure you have updated the browsers to the latest versions and disabled any ad-blockers only for shaw.sg domains.

 

能否用电视机观赏线上影片?
Will I be able to watch the films on my TV screen?

你可以通过Chrome网络浏览器的Chromecast功能、安卓(Android)器材和安卓APP、或苹果iPadiPad APP把影片接驳至电视机。

Yes, you can Chromecast from a Chrome web browser, or from an Android device using the Android app, or from an iPad using the iPad app.

 

线上影片是否具备隐藏式字幕、视频描述及/或欣赏影片的其他选择?
Will the online films be available with closed captioning, video description and/or other accessibility options?

我们力求为所有线上影片提供这些功能,但不尽相同,这有赖于个别影片原本的格式。

We aspire to make these available for all online films. However, the potential availability of these options will vary title-by-title, dependent on what’s been made available to us.

 

如何在线上放映平台开设账号?
How do I create an account on KinoLounge?

你必须在线上放映平台KinoLounge开设一个账号才能租片及观赏影片。请点击该平台右上角的“Create Account”账号开设按钮。

In order to watch the online films, you will need to create an account on KinoLounge. Once on the platform, simply click on the “Create Account” button at the top right to create your account.

 

付款方式
What payment methods do you accept?

我们接受各大银行信用卡。如果付款时出现任何问题,请联络你的银行。

We accept all major credit cards. If you experience an issue with payment, we encourage you to contact your bank.

 

线上影片播放及有效期
How and for how long can I access my rented film?

完成租片交易后,相关影片将自动加入到你的存档(Library)内。请登入你的账号,点击右上角的“Signed in as (你的账号名称)”,选择“My Library”,你将看到你的租片名单。

如果你在电影节开幕之前租片,便可在430日至514日之间随时开始播放影片。如果你在电影节期间(2021430日至59日)租片,则可在14天内随时开始播放影片。比方说,如果你在59日租片,你最迟可在523日开始播放影片。

一旦你点击“Play”开始播放影片后,租片的48小时时限即开始计算,你在这48小时内可无限次观看影片。

Purchasing a film ticket, also known as “renting”, automatically adds the film to your Library. When logged into your account on our streaming platform, click on ‘Signed in as (your username)’ at the top right of the screen and select ‘My Library’, where you will find all films for which you’ve rented.

You have 14 days to start watching a film. If you rent a film before the festival opening date, you can start watching it anytime from 30 April until 14 May. If you rent a film during the festival (30 April to 9 May 2021), you have 14 days to start watching it. For example, if you rent a film on 9 May, you will have until 23 May to start watching it.

Once you have started watching a film (the Play button is pressed), you will have 48 hours to watch the movie as many times as you want.

 

如何输入租片优惠码?
How do I use the promo code for the online movie?

选好影片,点击“Rent”后,你将看见以下页面,在金额栏目内选择“I have a promo code.”,然后输入优惠码。金额将随之改为$0.00

After clicking “Rent” on your desired movie, you will see the page below. Check the “I have a promo code.” box, and apply the promo code. You should see that the cost is now $0.00. 

 

为什么线上影片显示“在你的地区无法观看此片” (”Not Available in your country”)
Why is the online SCFF film indicated as “Not Available in your country”?

这是因为电影节仍未开始售票。一旦开始售票,将会显示租片价格,你便可开始租片。电影节将于2021416日(星期五)中午12点开始售票。

This indicates that ticket sales have not started. Once ticket sales start, the Rent price of a film will be reflected and you will be able to make your purchase. For SCFF, ticket sales will start on Friday, 16 April 2021, at 1200hrs.