Frequently Asked Questions
How is SCFF 2021 going to take place?
SCFF 2021 will be a mixed format of in-cinema and virtual events. We will be working with Filmgarde, Golden Village, and Oldham Theatre for in-cinema screenings. For online screenings, we will be working with Shaw Organisation via their online platform KinoLounge, which offers studio-grade DRM and operates according to the Motion Picture Association of America’s security standards.
票务 GENERAL TICKETING
What is the procedure to purchase tickets?
Tickets will go on sale on Friday, 16 April 2021, starting at noon (1200hrs SGT). On the SCFF 2021 website (www.scff.sg), each film has a dedicated page on which you will find a description of the film, and a trailer. You will also find a button labelled “Watch Online” or “Watch in Cinema”, which will redirect you to the respective ticketing platforms. For in-cinema films at Filmgarde or Golden Village, you may also purchase physical tickets at the respective box office. Titles at Oldham Theatre can only be purchased online via Peatix.
What are the ticket prices and bundles?
Ticket prices of feature films and shorts programmes for the General Public are S$11.50 for online, and S$13.50 for in-cinema. Discount Bundles are available at KinoLounge and Oldham Theatre. SFS Fam and Friend Members, SUSS Members, and Friends of AFA get to enjoy discounted prices. Please refer to the SCFF 2021 website for details.
Panel Talks will be available for free online. Information on registration to attend the events will follow shortly.
Why does the system allow me to only purchase tickets in pairs, when I need just one?
Due to differences in individual hall layout as well as to comply with existing Safe Distancing Measures, please kindly note that tickets to SCFF’s in-cinema screenings will be sold in pairs to allow as many film lovers as possible to watch our films. Limited single tickets are available for selected sessions at the box office, subject to availability. We seek your kind understanding on this and thank you for helping keep everyone safe while supporting local cinemas and the movie industry.
线上观影 ONLINE SCREENINGS
Will there be an unlimited number of tickets available for each film screened online?
No, ticket numbers for online screenings will be limited to capacities comparable to that of physical cinema spaces.
Will I be able to watch from anywhere in the world?
All films will be geo-blocked to Singapore audiences and only accessible from within the country. Unfortunately, we can’t make new films available across the world without potentially hurting their future distribution and exhibition options, which is a key concern to us.
Will media press from outside of Singapore be granted access to the online films?
Unfortunately, no. Again, we can’t make new films available across the world without potentially hurting their future distribution and exhibition options, which is a key concern to us.
Will industry members from outside of Singapore be granted access to the online films? How about the cast and crew of selected overseas films?
Unfortunately, no. All online films will be geo-blocked to Singapore audiences and only accessible from within the country.
What are the supported browsers for KinoLounge?
苹果操作系统MAC OS 10.12或更新的版本：Safari浏览器。
微软视窗Windows 7、8.1、10：Google Chrome、Microsoft Edge及Brave三种浏览器皆宜。
请确保你的浏览器已更新至最新版本，并把拦截 shaw.sg 网域的广告拦截功能关闭。
MAC OS 10.12 or later: Only Safari browser is supported for the best experience. Google Chrome and Firefox are not supported on the Mac.
Windows 7, 8.1, 10: Google Chrome, Microsoft Edge, and Brave are the only supported browsers for the best viewing experience.
Please ensure you have updated the browsers to the latest versions and disabled any ad-blockers only for shaw.sg domains.
Will I be able to watch the films on my TV screen?
Yes, you can Chromecast from a Chrome web browser, or from an Android device using the Android app, or from an iPad using the iPad app.
Will the online films be available with closed captioning, video description and/or other accessibility options?
We aspire to make these available for all online films. However, the potential availability of these options will vary title-by-title, dependent on what’s been made available to us.
How do I create an account on KinoLounge?
In order to watch the online films, you will need to create an account on KinoLounge. Once on the platform, simply click on the “Create Account” button at the top right to create your account.
What payment methods do you accept?
We accept all major credit cards. If you experience an issue with payment, we encourage you to contact your bank.
How and for how long can I access my rented film?
完成租片交易后，相关影片将自动加入到你的存档（Library）内。请登入你的账号，点击右上角的“Signed in as (你的账号名称)”，选择“My Library”，你将看到你的租片名单。
Purchasing a film ticket, also known as “renting”, automatically adds the film to your Library. When logged into your account on our streaming platform, click on ‘Signed in as (your username)’ at the top right of the screen and select ‘My Library’, where you will find all films for which you’ve rented.
You have 14 days to start watching a film. If you rent a film before the festival opening date, you can start watching it anytime from 30 April until 14 May. If you rent a film during the festival (30 April to 9 May 2021), you have 14 days to start watching it. For example, if you rent a film on 9 May, you will have until 23 May to start watching it.
Once you have started watching a film (the Play button is pressed), you will have 48 hours to watch the movie as many times as you want.
How do I use the promo code for the online movie?
选好影片，点击“Rent”后，你将看见以下页面，在金额栏目内选择“I have a promo code.”，然后输入优惠码。金额将随之改为$0.00。
After clicking “Rent” on your desired movie, you will see the page below. Check the “I have a promo code.” box, and apply the promo code. You should see that the cost is now $0.00.
为什么线上影片显示“在你的地区无法观看此片” （”Not Available in your country”)
Why is the online SCFF film indicated as “Not Available in your country”?
This indicates that ticket sales have not started. Once ticket sales start, the Rent price of a film will be reflected and you will be able to make your purchase. For SCFF, ticket sales will start on Friday, 16 April 2021, at 1200hrs.